Privacy policy.

1. Who We Are

This website is operated by Lucy Harvey Coaching, a sole trader business based in the UK. You can contact us at: hello@lucyharveycoaching.com

2. What Personal Data We Collect

We collect the following personal data when you interact with our website or services:

How you provide data

  • Contact form

  • Newsletter sign-up

  • Appointment booking

  • Payments

  • Website analytics (Google)

Data collected through above means

  • Name

  • Email address

  • Phone Number

  • Reasons for booking coaching or consultation call

  • Payment info (via Stripe/Xero)

  • IP address, browser type, pages visited

Purposes of Data

  • To respond to your enquiry

  • To send you updates, tips, and marketing (if opted in)

  • To manage your session or consultation

  • To process payments and issue receipts

  • To improve site performance and understand usage trends

3. Legal Bases for Processing

We rely on the following legal grounds to process your data:

  • Consent (e.g., newsletter opt-in)

  • Contract (e.g., to deliver services you’ve booked)

  • Legitimate interest (e.g., improving the website)

  • Legal obligation (e.g., accounting and tax compliance)

4. How Your Data Is Stored

Your personal data is securely stored using industry-standard platforms:

  • Website: Squarespace

  • Bookings: Calendly, Acuity or Squarespace

  • Email: Managed through secure email platforms

  • Payments: Stripe (PCI compliant), and Xero (accounting)

We only retain your data for as long as necessary for the purposes described.

We follow good ethical practice for coaching professionals following International Coaching Federation (ICF) guidelines, competencies and ethics

5. Sharing Your Data

We only share your data with trusted third-party service providers (e.g. Stripe, Google, Xero) to operate our business. We do not sell your data or share it with unauthorised third parties.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct or update it

  • Request deletion

  • Object to processing

  • Withdraw consent (e.g. unsubscribe from emails)

To exercise these rights email hello@lucyharveycoaching.com

7. Cookies

We use cookies to improve your experience on our site. For more detail, please see our Cookie Policy.

8. Confidentiality

We understand that as a coaching business, the information you share may be sensitive. All personal information you provide, whether through contact forms, coaching intake forms or during coaching sessions is treated as confidential.

We will never disclose your personal data or the content of our communications to third parties without your explicit consent, unless:

  • Required to do so by law

  • There is a risk of harm to yourself or others

  • It is necessary for the performance of our services (e.g. using third-party processors under contract, such as Stripe or Calendly).

All third-party service providers we use are GDPR-compliant and are under strict confidentiality obligations.

9. Changes to This Policy

We may update this policy occasionally. Please check this page for updates.
This version was published on 15 July 2025.